Pros

The Basics

• What are the benefits of being a Bellhop Pro?
• Am I eligible?
• What are the basic expectations of a Bellhop Pro?
• What locations and areas are hiring?
• What types of jobs should I expect?

See all 5 articles

Application Process

• How can I apply to be a Bellhop Pro?
• What does the application process look like?
• How long does the process take?

See all 3 articles

Pro Standards

• What are the basic expectations of a Bellhop Pro?
• What should I wear on move day?
• What if I need to call out from an assigned job?
• What if the job is running over?
• Do I need to provide any moving equipment?

See all 6 articles

See all 0 articles

Moving with Care

• How to pad and wrap
• How to move large appliances
• What should I do if there's an oversized item or something I can't move?
• How should I load a box truck?
• How should I load a PODS container?

See all 6 articles

Before the Move

• Can I talk to the customer before I arrive?
• What if I'm going to be late to the job?
• What should I bring with me on move day?
• What if there is inclement weather on the day of the job?
• Do I need to bring any moving equipment to the job?

See all 5 articles

Starting the Move

• What if the customer is not move ready at the start of the move?
• What is the customer walkthrough?
• How do I clock in and out for the job?
• Where can the customer find their QR code?
• What if the Captain or Lead is late to the job?

See all 8 articles

During the Move

• How do I get from the loading location to the unloading location?
• What if I accidentally cause damage during the move?
• What if I have to leave early from the job?
• Can I take breaks during the move?
• Should I talk with the customer during the move?

See all 6 articles

Ending the Move

• End of move walkthrough and checklist
• What if the job I'm on is running over?
• What if the job I'm on is ending early?
• How do I clock in and out for the job?
• Can I accept tips?

See all 7 articles

See all 0 articles

Getting Paid

• When do I get paid?
• How do I get paid?
• How is base pay calculated?
• How is travel pay calculated?
• Do I get paid if the customer cancels a job?

See all 10 articles

Taxes

• Should I expect tax forms from Bellhop?
• What tax forms should I expect?
• When will I receive my end-of-year tax forms?
• How will my end-of-year tax forms be sent out?
• How can I update my address to make sure I get my tax forms?

See all 7 articles

See all 0 articles

Getting Started

• How to create your profile
• How to log in
• How do I set up my account to get paid?
• Profile photo standards and guidelines

See all 4 articles

Availability and Getting Jobs

• How can I get more jobs?
• How can I set my availability
• How can I claim jobs?
• How are jobs assigned?
• What is a shift vs. a job?

See all 5 articles

Performance Stats

• When will I see my stats in the app?
• What is a star rating and how is it calculated?
• What is the damage rate and how is it calculated?
• What is the pad and wrap rate and how is it calculated?
• What is the late rate and how is it calculated?

See all 6 articles

Message Hub

• How can I message my team on a job?
• Messaging with my Market Manager
• How can I reach Bellhop Support?
• Messaging with my market
• Where will I receive messages from HQ?

See all 5 articles

See all 0 articles

Getting Started

• What can I expect being an Admiral?
• What are the perks of being an Admiral?

See all 2 articles

Payment

• When do I get paid?
• How do I clock in and out?

See all 2 articles

Truck Troubleshooting

• On the road and have a truck issue?
• Incident with the truck

See all 2 articles

Time Off Requests

• Requesting Time Off

See all 1 articles

See all 0 articles