Incident with the truck

If there is damage to property of the customer or anyone else caused by the truck (including other vehicles, bikes, fences, landscaping, etc.)

1. 1. Secure the truck safely and make sure all people are OK. If there’s a medical emergency, contact 911 right away.
   2. Call HQ to report the incident on the Pro Line: 423-771-9533  and speak with a Customer Operations Senior Associate 
   3. Admiral to share our insurance information with the 3rd party involved, the Customer Ops Assoc will confirm this has happened
      1. Every truck should have a copy of the rental agreement in the cab 
      2. In CA markets and in Philadelphia a copy of the HUB insurance card should also be in the truck
   4. Admiral will take pictures of the damaged property/ items, structure etc. to thoroughly document the damage.
   5. We follow this process even if there is no 3rd party on site. Leave a note with the info above.
   6. If the accident involved another manned vehicle or drives into a building and the truck is no longer driveable, call the police to get a police report.

1. After all the information has been exchanged and pictures taken, the lead will call HQ again to report the length of move delay due to the accident. The Customer Ops Assoc will update the team and customer. 
2. Return truck to Ryder location after the move/end of day
3. Go into Ryder location to submit a copy of the police report (if applicable), 3rd party information, and pictures of the damage. The lead should provide HQ with this information as well, who will notify the Market Manager/City Ops Manager and Claims Manager via Claims Case in Salesforce. 
4. Ryder will take care of the claim from there
   1. For small claims (i.e. mailboxes, lawns, driveway scrapes), the claim will be handled in-house. We do not have a deductible for 3rd party repairs but they do affect our rates