At the end of the move, review everything that happened and go over the billing process. Give the customer a chance to walkthrough their home to make sure everything is to their liking. Address concerns, ask if there’s any additional help they may need, and make sure you’re on the same page.
**WITH A SMILING FACE**
Hey [customer name], we’re all finished with the unload.
My team was able to move your most important items into this area. We were noticing that X problem existed, so we addressed it by doing X. We’ve done our best to remove all the trash and sweep up everything.
How can we help make you feel at home? Would you like us to arrange the furniture in various rooms? Also, where would you like us to move the remaining boxes? We can also reassemble anything we took apart.
[If yes, then say the following:]
Which boxes would you like help with?
[If no, then say the following:]
Is there anything else you’d like us to help you with?
Are there any questions I can help answer before we head out?
[ANSWER ANY QUESTIONS]
Perfect! We’re ready to scan your QR code to clock out if you would like to do a final walkthrough first. You’ll receive a notification via text message and email that’ll prompt you to leave a review and go over the final bill.
[Potentially mention they will have the option to tip, if they felt the service was exceptional.]
Thank you for trusting us with your move! We hope we delivered a 5-star experience. If you loved your move, please consider giving our crew a shoutout on Google or Yelp! If you have any questions after we leave, feel free to contact our customer support line and they’ll be happy to assist.