If the customer is not ready for their move, explain to the customer that items need to be packed in order to move them and that the team can take the furniture items and items that are already packed if there is a clear walkway. It is possible the move will take longer than anticipated if the items are not fully packed. Inform the customer that the move may runover. If the customer has any questions about this, they can contact Bellhop Customer Support to discuss if they would like a follow-up move.