Customers

Before You Book

• What size are your trucks?
• What locations and areas do you serve?
• What equipment do you provide?
• Is there anything you can't move?
• Can you ship cars?

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Booking

• How will I know when my move is booked?
• I need help moving on short notice. Can you help?
• What are your service minimums?
• How does pricing work?
• What forms of payment do you accept?

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Modifying Your Order

• How can I access my order dashboard?
• Can I cancel my move?
• Can I add an additional stop to my move?
• Can I change my load or unload address?

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Getting Organized and Making a Plan

• Can you move my plants?
• Do I need a Certificate of Insurance?
• What should I do to prepare for my move?
• Can I add junk removal services to my order?
• Reserving a Freight Elevator or Loading Dock

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Packing 101

• Is there anything you can't move?
• How should I handle my valuables?
• How should I handle perishable food?
• Can I leave my clothing in my drawers?
• What's the best way to pack my TV?

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2-4 Days Before Move Day

• How should I prepare my mattress?
• Can you move my household cleaners and other chemicals?
• Disconnecting and draining appliances

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24 Hours Before Move Day

• Secure Parking Access for your Moving Team
• Clearing a walkway
• Can I talk with my moving team before they arrive?

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Starting Your Move

• When will my Bellhop team arrive?
• What happens if there's inclement weather on my move day?
• Can I talk with my moving team before they arrive?
• How will my team clock in and out for my move?
• Where can I find my order QR code?

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During Your Move

• What if my damaged items were in a shared trailer or storage container?
• Can I help on move day?
• What about my pets on move day?
• What happens if something gets damaged during my move?
• How can I reach Bellhop if I'm having a move day emergency?

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Ending Your Move

• When do I pay for my move?
• What do I do if I have a question about my bill?
• What if my move runs longer than expected?
• How can I tip my moving team, and what's a standard amount?

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How Billing Works

• How will my team clock in and out for my move?
• When do I pay for my move?
• When is my deposit due?
• What is the pre-move authorization?

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Long Distance Moving

• How do I hire long distance movers?
• How far in advance should I schedule a long distance move?
• How expensive is it to move out of state?

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Standard Damage Protection Policy

• How are settlements determined?
• How long will it take to process my claim?
• What is Bellhop's Damage Protection Policy?
• How does the Damage Protection Policy apply to valuables?
• Is there anything Bellhop's Policy doesn't cover?

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• What if I am unable to file my claim within five business days of my move?
• What items are covered under the optional third-party insurance?
• How long does it take for my claim to get processed?
• I already booked my service. Can I still add insurance?
• How long do I have to file a damage claim?
• Where do I go for questions about my policy?

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