For customers who did not purchase insurance, Bellhop typically processes claims within one to two business days. Since every situation is unique, it may take longer to resolve some claims. The Claims team will remain in contact with customers throughout the process and work diligently to resolve the issue in a timely manner. Please note that we cannot begin processing a claims until the move balance has been paid. We place a hold on claims until the balance is paid, and then process the claim within 1 to 2 business days. Even if customers have an outstanding balance with Bellhop, they are still required to submit your Claim form within 5 business days from the date of their move.