To ensure that your Pros are available for the duration of your move, booking adequate time is important. Please note that sharing a complete and detailed inventory of your belongings will help our team make the most accurate estimate possible.
If your move is priced using the prorated pricing model, the following policy applies:
- If your move runs long, you will pay for the amount of time your move requires, which is calculated in increments of one minute.
- If your move is priced as a flat-rate move (i.e. if you booked a long distance move), you'll only be charged the rate you agreed to at booking.
Our prorated moves include moving labor, the complete home move, and the build-your-own packages. Long-distance moves are priced using a flat-rate, so no charge is incurred if the move runs long.