Yes, this is a common request! For hourly labor moves, the customer is expected to provide the tools need to assemble and disassemble. Our pro's only come with tools, equipment, and blankets for full service moves with a truck.
As a Captain or Lead, there will be some moves (with a truck requested) you will be required to bring a toolkit on but we always make sure to notify you about which moves you will need to bring the toolkit. I
n all cases where there is a truck included in the move the team is required to come prepared to assemble or disassemble furniture(though we cannot disassemble or re-assemble equipment like ellipticals, large items like bunk beds, appliances, or electronics). If you have any questions about what is being requested please contact support for guidance.