Yes, this is a common request! For hourly labor moves, the customer is expected to provide any specialty tools needed to assemble and disassemble. While our Pro's should always carry their basic tool kit, all heavy equipment, stretch wrap and blankets for full service moves come with the truck.
In all cases where a truck is included in the move, the team is required to come prepared to assemble or disassemble furniture(though we cannot disassemble or reassemble equipment like ellipticals, large items like bunk beds, appliances, or electronics). If you have any questions about what is being requested, please contact support for guidance.