Check out our Terms of Service here. Everyone who works at Bellhop must be well versed in the Terms of Service.
Here are the main points that you need to memorize:
What do we never move?
- Dangerous items (weapons/firearms, ammunition, explosives, flammable liquids)
- Items regulated by law (drugs and drug paraphernalia, stolen & illegal items)
- Perishable, alcoholic, or other food-related items
- Unsanitary or unsafe conditions (unfinished attics and hoarding situations, for example)
What can we move, but will not be covered by Bellhop if it is damaged?
- Oversized items (300 lbs or more or do not fit through doors/down the hall): Musical Equipment (pianos, organs), Pool Tables, Hot Tubs, Ceramic grills, Full-size copiers, Fireproof cabinets and safes, Grandfather clocks, Workbenches, Exercise equipment
- Pre-Existing and Minor Damages
-
Natural Stone Materials
-
Wood Floors (in case of damage, we only cover the cost to repair the damaged portion of the floor)
-
Boxed electronics or appliances
-
Exteriors
-
Particle Board items
-
Exercise Equipment
-
Musical Instruments
-
Specialty items (irreplaceable, one-of-a-kind, or collectible items, antiques, items over $100/pound, or original artwork)
What should I do if I come across one of these items on the move?
If you come across an item that is out of scope of Bellhop moving services:
-
Let the customer know that this item is not in our scope of moving services.
-
Access the walkthrough form so the customer can sign off on it.
If you come across an item that is out of scope of Bellhop coverage, but we can still move it:
-
Let the customer know that this item is not in our scope of coverage.
-
Access the walkthrough form so the customer can sign off on it.