As outlined in our Terms of Service, Bellhop is not liable and will not process claims for any of the following:
Pre-Existing Damages
You are required to disclose any pre-existing damages to Bellhop prior to your move. In addition, Bellhop reserves the right, in its sole discretion, to declare a damage as pre-existing based on its investigation of your claim if, after a good-faith review, facts and circumstances warrant such a determination.
Minor Damages
Bellhop will not pay any damages for minor dents or small nicks or scratches that are typical of any move and cannot be prevented.
Particleboard Furniture
Bellhop will not be liable for damage to any particleboard, chip-core, or pressboard furniture.
Natural Materials
Marble, slate, and stone material items are prone to weakness and cracking overtime. Bellhop will not be liable for damaged items made exclusively of (or a composite of) natural materials.
Completed Repairs
Bellhop will not pay any damages that have been repaired or replaced by you or someone else at your request prior to you filing a claim with Bellhop or, if completed after a claim has been filed, unless you've been given written consent to do so by Bellhop. You should not repair or replace property before resolving your claim with Bellhop unless you have obtained prior written consent from Bellhop.
Certain Electronics and Appliances
Bellhop will not be liable for electronics or appliances that fail to operate after being shipped and/or reconnected. Electronics and appliances are not tested prior to shipment, and as such, it isn't possible to determine whether a damage has occurred due to handling or shipment.
Bellhop will not be liable for any structural plumbing, electrical systems, or water damage associated with electronics or appliances that are handled by a Bellhop representative. Service providers should require all appliances to be disconnected, uninstalled, and drained (if necessary) by you prior to moving such items.
Unboxed Televisions and Electronic Displays
Bellhop will not be liable for any damages caused to an electronics device (including, without limitation, any television or other display monitor) that is not properly boxed and protected before handling by Bellhop. You should never allow a television or other display monitor to be shipped or otherwise transported without proper protective packaging and securement. Under no circumstances will unboxed electronics be covered under any of our claims coverage plans. This is with or without a waiver of liability.
Oversized and Extremely Heavy Items
Bellhop will not be liable for any damages to items that weigh in excess of 300 pounds or for any items that exceed the clearance of hallways, stairways, or doorways where such items are not disassembled prior to being moved by a Bellhop representative or crew. This is with or without a waiver of liability.
Common oversized or extremely heavy items include, but are not limited to, certain musical equipment (such as grand pianos), pool tables, hot tubs, ceramic grills, full-size copiers, fireproof cabinets/safes, grandfather clocks, workbenches, exercise equipment, etc.
Non-Inventoried Items
Bellhop will not be liable for any damages for items reported lost or stolen that are not inventoried prior to your move or that are not documented by a third party as being loaded on the day of your move. Without submission of a documented inventory prior to the service date, and without documentation of items being moved on move day, there is no way to verify whether any item has been lost or stolen.
Reassembled Items
If you request reassembly of any of your personal property by any Bellhop representative or service provider, Bellhop will not be liable for any damages that may arise as a result of the assembly, attempted assembly, or failed assembly of such items, including, but not limited to, items containing particleboard, chip-core, or pressboard.
Installations
Bellhop does not arrange for its crews or movers to install or uninstall washers, dryers, dishwashers, ice machines, water coolers, refrigerators, or electrical equipment. If a Bellhop crew or mover provides any such services, Bellhop will not be liable in any manner for any damages that may arise as a result of the actions or inactions of service provider.
Prohibited Items
Bellhop will not be liable for any damages to personal property that crews and movers are prohibited from moving or transporting.
Prohibited items include, but are not limited to: hazardous materials, such as combustible liquids (alcoholic beverages, acids, oils, paints, etc.), compressed gases (aerosols, engine starter fluids, scuba diving tanks, etc.), explosives (ammunition, loaded guns, propane tanks, etc.), flammables (ammonia, bleach, gasoline, motor oil, petroleum products, etc.), perishables (frozen food, plants, produce, refrigerated food, etc.), contraband or other items prohibited by federal or state law (illegal drugs, etc.), stolen property, and other property which you do not have a lawful right to possess.
Evictions
Although Bellhop retains the right to cancel, and a service provider may refuse to complete, an order for Services in the event that you or someone else at the location to be serviced is being evicted, in the event that an order for Services is nonetheless completed, you will not be eligible for any protection under the Damage Protection Policy for moving services arising out of, or in relation to your or someone else’s eviction.
Fraudulent Misrepresentations of Weight
Bellhop will not pay any damages for any items based on weights that appear, in Bellhop’s reasonable discretion, to be inaccurate or a misrepresentation of the items’ true weight.
Packing by You or Your Agents
Bellhop will not be liable for damages to items packed by you or another party who is not a Bellhop representative (e.g., damages to items in boxes packed by you).
Exclusions for Packing Services
If you only order packing services, neither Bellhop nor its representatives will be liable for: any damages reported after the service providers leave your property, any damages that occur in transit, any damages that occur during unpacking, or any damages due to the handling of your property by your or any other third party that is not authorized by Bellhop.
In addition, neither Bellhop nor its representatives will be liable for any property that is lost or misplaced for any reason. There is no way for Bellhop or any Third Party Provider to verify lost or misplaced property, because we are not handling the shipment or otherwise unpacking the items after shipment.
Items of Extraordinary Value and Certain Other Valuable Items
All items of extraordinary value are excluded from the Damage Protection Policy unless they are first inventoried on a list and submitted to Bellhop prior to your move date.
In addition, the following valuable items are excluded from the Damage Protection Policy: (i) cash, checks, deeds, bills, negotiable instruments, or other valuable documents; (ii) coins, credit cards, postage stamps, and trading stamps; (iii) jewelry, precious stones, or articles manufactured therefrom; (iv) fire arms; (v) perishable goods; (vi) prescriptions; and (vii) medical devices.
An “item of extraordinary value” is defined as an item that is valued at more than $100 per pound, such as antiques, silverware, china, furs, paintings, etc.
Tasks Performed at You or Your Agent’s Request
Neither Bellhop nor its representatives are liable for any damages that arise as a result of any mover or service provider following directions given by you or your agents.
Consequential or Incidental Damages
As explained more fully in Section 9.2 of our Terms of Service, neither Bellhop nor any of its representatives are liable for any consequential or incidental damages that may arise due to any service failure, including, but not limited to, any failure to start or complete your services.
By way of example, this means that Bellhop would not be liable for any damages that you may incur if your move or other services are unable to be performed or completed on a scheduled date.
Acts of God and Other Similar Circumstances
Neither Bellhop nor its representatives are liable for any damages caused by or resulting from an act of God; war hostilities; rioting; fire; explosion; flood; sabotage; transportation or labor strike, lockouts, or injunctions; compliance with governmental laws, regulations, or orders; or any other cause whether or not of the same class or kind enumerated herein which affects performance of the Agreement arising from or attributable to acts, events, omissions, or accidents beyond the reasonable control of Bellhop or the service providers.