your bill, log onto your dashboard, and, under the menu, select Report an Issue. Out of the options, choose Billing Question
12 results for "Billing"
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What do I do if I have a question about my bill?
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How does pricing work?
(without a truck). Additionally, there is a minimum service billing requirement of 3 hours for full-service moves (including -
What is the customer walkthrough?
additional charges then proceed with the move (runovers are billed at an hourly rate for each hour the move runs over and they -
What if the customer has more inventory than expected?
customer that their move may runover and that they will be billed at the hourly rate for each hour the move runs over (their -
How will my team clock in and out for my move?
you'll be billed just for the 3.5 hours that the team is clocked in for the move. Because your final bill will be based -
What is the pre-move authorization?
before the move day to ensure the funds are available. Once billing is complete, the authorization will turn into a charge for -
How does prorated pricing work?
a driver). Once your move minimum is met, you will be billed for the actual time used by your crew who is on-site. To -
End of move walkthrough and checklist
the move, review everything that happened and go over the billing process. Give the customer a chance to walkthrough their -
What is the Build-Your-Own Package?
and drivers, and labor hours you reserve. This package is billed using our prorated pricing model. This means if you reserve -
Can I take breaks during the move?
let the support team know so we can correct the order billing for the downtime.