If you've purchased move insurance, you'll receive an email with policy and contact information. You can also review the policy in its entirety here.
If you did not purchase move insurance, your move falls under the complimentary $.60/pound policy. You can find the full details of the claim process for this policy in Section Eight of our [Terms of Service](https://www.getbellhops.com/terms-of-service/). Generally, this policy means you're reimbursed $.60/pound for covered items damaged by Bellhop during your move. For structural damages, we offer the reasonable market repair costs for the localized damaged area.