We resolve claims in accordance with Section 8 of our Terms of Service, which is where you can find the Bellhop Damage Protection Policy. Under the standard damage protection policy, you may be eligible to recover from damages to your personal property at a rate of sixty (60) cents per pound.
In certain states (Alabama, Arizona, Colorado, Florida, Maryland, Missouri, North Carolina, Ohio, Tennessee, Texas, Virginia, Washington DC), you can select additional insurance options directly through Bellhop when you sign your Pre-move Moving Services Agreement (MSA) from your customer dashboard. If you have already signed your Pre-move MSA and would like to change your insurance selection, contact Bellhop's Customer Support team at support@bellhop.com and we'll be happy to assist.
Outside of the above states, Bellhop's standard damage protection policy of $.60/lb would apply. If you would like additional coverage for your goods, Bellhop recommends that you purchase third party insurance protection from a vendor of your choice.